Hospitality management and digital transformation: balancing efficiency, agility and guest experience in the era of disruption

Busulwa, Richard; Evans, Nina; Oh, Aaron; & Kang, Moon

Hospitality management and digital transformation: balancing efficiency, agility and guest experience in the era of disruption - Routledge 2021

9780367343521


Hospitality industry. Hotels, clubs, restaurants, etc. Food service--Hospitality industry -- Management; Hospitality industry -- Information technology; Electronic commerce