Ford, Robert C.; Sturman, Michael C. <br/><br/>
Managing hospitality organizations: achieving excellent in the guest experience:- 2nd edition 

 -  SAGE Publication  2020 
<br/><br/><label>ISBN: </label>9781544321509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry. Hotels, clubs,  restaurants, etc. Food service--Hospitality industry -- Management; Hospitality industry -- Customer services; Hospitality industry -- Personnel management